{"id":19520,"date":"2024-11-21T13:44:07","date_gmt":"2024-11-21T13:44:07","guid":{"rendered":"https:\/\/blog.westminster.ac.uk\/blackboardhelp\/?page_id=19520"},"modified":"2024-11-22T15:08:01","modified_gmt":"2024-11-22T15:08:01","slug":"blackboard-login-issue","status":"publish","type":"page","link":"https:\/\/blog.westminster.ac.uk\/blackboardhelp\/blackboard-login-issue\/","title":{"rendered":"Blackboard Login Issue"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19520\" class=\"elementor elementor-19520\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b121676 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b121676\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-21da5a6\" data-id=\"21da5a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a820d7f elementor-widget elementor-widget-text-editor\" data-id=\"a820d7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Users have reported issues with logging into Blackboard.<\/p>\n<p>If you are trying to access using a Mac\/iOS device, please make sure you have the correct settings as below.<\/p>\n<p><strong>Important:<\/strong> We <strong>do not<\/strong> recommend using Safari on a Mac device or iPhone\/iPad to access Blackboard. Please use Google Chrome or Firefox. If you choose to use Safari, please refer to the settings below to ensure proper functionality.<\/p>\n<p><strong>iPhone\/iPad:<\/strong> When using Google Chrome or Firefox, make sure you <strong>enable<\/strong> &#8216;Allow Cross-website Tracking&#8217;.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0fe59ff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0fe59ff\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8ff04c0\" data-id=\"8ff04c0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-81cdb2a elementor-widget elementor-widget-text-editor\" data-id=\"81cdb2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Google Chrome<\/strong>\u00a0&#8211; Go to Settings and select\u00a0<strong>Chrome<\/strong>\u00a0from the list of your apps and enable &#8216;Allow Cross-website Tracking&#8217; as below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4334b84\" data-id=\"4334b84\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9ff2f02 elementor-widget elementor-widget-image\" data-id=\"9ff2f02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"817\" height=\"1024\" src=\"https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-content\/uploads\/sites\/41\/2024\/11\/Chrome-iOS-2-817x1024.jpg\" class=\"attachment-large size-large wp-image-19568\" alt=\"Chrome Privacy\" srcset=\"https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-content\/uploads\/sites\/41\/2024\/11\/Chrome-iOS-2-817x1024.jpg 817w, https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-content\/uploads\/sites\/41\/2024\/11\/Chrome-iOS-2-239x300.jpg 239w, https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-content\/uploads\/sites\/41\/2024\/11\/Chrome-iOS-2-768x963.jpg 768w, https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-content\/uploads\/sites\/41\/2024\/11\/Chrome-iOS-2.jpg 1125w\" sizes=\"(max-width: 817px) 100vw, 817px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-510b7ce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"510b7ce\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bca4998\" data-id=\"bca4998\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d5deac elementor-widget elementor-widget-text-editor\" data-id=\"6d5deac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Firefox:\u00a0<\/strong>\u00a0Go to Settings and select\u00a0<strong>Firefox<\/strong>\u00a0from the list of your apps and enable &#8216;Allow Cross-website Tracking&#8217; as below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8ac742d\" data-id=\"8ac742d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c000e2 elementor-widget elementor-widget-image\" data-id=\"7c000e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"980\" height=\"1024\" src=\"https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-content\/uploads\/sites\/41\/2024\/11\/Firefox-2-980x1024.jpg\" class=\"attachment-large size-large wp-image-19567\" alt=\"Firefox Privacy\" srcset=\"https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-content\/uploads\/sites\/41\/2024\/11\/Firefox-2-980x1024.jpg 980w, https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-content\/uploads\/sites\/41\/2024\/11\/Firefox-2-287x300.jpg 287w, https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-content\/uploads\/sites\/41\/2024\/11\/Firefox-2-768x802.jpg 768w, https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-content\/uploads\/sites\/41\/2024\/11\/Firefox-2.jpg 1125w\" sizes=\"(max-width: 980px) 100vw, 980px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-64b5d10 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"64b5d10\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6645d4e\" data-id=\"6645d4e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3862122 elementor-widget elementor-widget-text-editor\" data-id=\"3862122\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Blackboard Mobile App:<\/strong><\/p><p>In order to enable &#8216;Allow Cross-Website Tracking&#8217; for the Blackboard app, please follow the steps below:<\/p><ul><li>Update the Blackboard app to v6.11 on an iOS device<\/li><li>Launch the app to add the &#8220;Allow Cross-Website Tracking&#8221; option to the iOS Settings menu\u00a0<\/li><li>Close the app in order to enable the setting<\/li><li>Go to Settings and Blackboard to enable the setting<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f9c4c16\" data-id=\"f9c4c16\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e8a2c67 elementor-widget elementor-widget-image\" data-id=\"e8a2c67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"576\" height=\"1024\" src=\"https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-content\/uploads\/sites\/41\/2024\/11\/BBMobileApp-576x1024.png\" class=\"attachment-large size-large wp-image-19552\" alt=\"BBMobileApp\" srcset=\"https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-content\/uploads\/sites\/41\/2024\/11\/BBMobileApp-576x1024.png 576w, https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-content\/uploads\/sites\/41\/2024\/11\/BBMobileApp-169x300.png 169w, https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-content\/uploads\/sites\/41\/2024\/11\/BBMobileApp.png 750w\" sizes=\"(max-width: 576px) 100vw, 576px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4d64960 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4d64960\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dcf4663\" data-id=\"dcf4663\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-517b4f8 elementor-widget elementor-widget-text-editor\" data-id=\"517b4f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Safari for iPhone and iPad:<\/strong><\/p><p>Go to settings and select Safari from the list of apps. Scroll down to Privacy &amp; Security and disable &#8216;Prevent Cross-Site Tracking&#8217;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-53aa3db\" data-id=\"53aa3db\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-88e6c11 elementor-widget elementor-widget-image\" data-id=\"88e6c11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1005\" src=\"https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-content\/uploads\/sites\/41\/2024\/11\/Safari-iOS-2-1024x1005.jpg\" class=\"attachment-large size-large wp-image-19569\" alt=\"Safari Privacy\" srcset=\"https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-content\/uploads\/sites\/41\/2024\/11\/Safari-iOS-2-1024x1005.jpg 1024w, https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-content\/uploads\/sites\/41\/2024\/11\/Safari-iOS-2-300x294.jpg 300w, https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-content\/uploads\/sites\/41\/2024\/11\/Safari-iOS-2-768x754.jpg 768w, https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-content\/uploads\/sites\/41\/2024\/11\/Safari-iOS-2-65x65.jpg 65w, https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-content\/uploads\/sites\/41\/2024\/11\/Safari-iOS-2.jpg 1125w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-09f02cc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"09f02cc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8271c57\" data-id=\"8271c57\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aafeaa4 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"aafeaa4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Safari for Mac:<\/strong><\/p><p>Open Safari and go to Preferences and select Privacy. Make sure &#8216;Prevent cross-site tracking&#8217; is unticked.<\/p><p><span style=\"text-decoration: underline\"><a href=\"https:\/\/westminster.cloud.panopto.eu\/Panopto\/Pages\/Viewer.aspx?id=82dfa50f-b228-42e3-9dcf-b23000b9459b\" target=\"_blank\" rel=\"noopener\">Video on how to Allow Cross-Site Tracking in Safari<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2ac3e6 elementor-widget elementor-widget-image\" data-id=\"a2ac3e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"132\" src=\"https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-content\/uploads\/sites\/41\/2024\/11\/image-3.jpg\" class=\"attachment-large size-large wp-image-19563\" alt=\"Safari Privacy\" srcset=\"https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-content\/uploads\/sites\/41\/2024\/11\/image-3.jpg 800w, https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-content\/uploads\/sites\/41\/2024\/11\/image-3-300x50.jpg 300w, https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-content\/uploads\/sites\/41\/2024\/11\/image-3-768x127.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee111bf elementor-widget elementor-widget-text-editor\" data-id=\"ee111bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Chrome for Mac:<\/strong><\/p><p>Open Chrome and click on the three dots in the top-right corner. Then, go to Settings and select Privacy and Security. Under Cookies and other site data, ensure that &#8216;Third-Party Cookies&#8217; are allowed.<\/p><p><span style=\"text-decoration: underline\"><a href=\"https:\/\/westminster.cloud.panopto.eu\/Panopto\/Pages\/Viewer.aspx?id=aa8f8e26-c618-4d8c-b444-b23000edaecc\" target=\"_blank\" rel=\"noopener\">Video on how to Allow Cross-Site Tracking in Chrome<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Users have reported issues with logging into Blackboard. If you are trying to access using a Mac\/iOS device, please make sure you have the correct settings as below. Important: We do not recommend using Safari on a Mac device or&#8230;<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19520","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-json\/wp\/v2\/pages\/19520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-json\/wp\/v2\/comments?post=19520"}],"version-history":[{"count":37,"href":"https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-json\/wp\/v2\/pages\/19520\/revisions"}],"predecessor-version":[{"id":19591,"href":"https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-json\/wp\/v2\/pages\/19520\/revisions\/19591"}],"wp:attachment":[{"href":"https:\/\/blog.westminster.ac.uk\/blackboardhelp\/wp-json\/wp\/v2\/media?parent=19520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}