{"id":14458,"date":"2017-10-20T15:02:27","date_gmt":"2017-10-20T14:02:27","guid":{"rendered":"http:\/\/thevoiceoflondon.co.uk\/?p=14458"},"modified":"2017-10-20T15:02:27","modified_gmt":"2017-10-20T14:02:27","slug":"uk-customers-left-out-of-pocket-thanks-to-phone-network-companies","status":"publish","type":"post","link":"https:\/\/blog.westminster.ac.uk\/thevoiceoflondon\/uk-customers-left-out-of-pocket-thanks-to-phone-network-companies\/","title":{"rendered":"UK customers left out of pocket thanks to phone network companies"},"content":{"rendered":"

Greedy mobile phone network companies rip off customers with hidden costs, warns Citizen watchdog.<\/span><\/p>\n

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Phone companies have been charging customers for handsets that have already been paid off.<\/p><\/div>\n

Citizen Advice, the leading consumer charity in the UK, found that three out of four leading mobile phone network services have been overcharging their loyal customers.<\/span><\/p>\n

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“It\u2019s dishonest not telling us, they’re lying by omission.\u201d<\/strong><\/p>\n<\/blockquote>\n

The new research claims that people are still being charged for handsets they\u2019ve already paid off due to companies not lowering contract prices after the fixed term period.<\/span><\/p>\n

If you buy a phone on contract, as most of us do (because who has a spare \u00a3700 lying around?) After that fixed term period the cost of the phone is paid for and you should change your contract, or you could end up paying out hundreds of pounds paying for a phone that you already own.<\/span><\/p>\n

The average price of a contract for an iPhone 8 is \u00a335, Stefan Dean, a 23-year-old student at the University of Westminster said: \u201cthey should let customers know when they come to the end of the contract, it\u2019s dishonest not telling us, they’re lying by omission.\u201d<\/span><\/p>\n

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