{"id":49839,"date":"2022-11-18T14:16:44","date_gmt":"2022-11-18T14:16:44","guid":{"rendered":"https:\/\/blog.westminster.ac.uk\/thevoiceoflondon\/?p=49839"},"modified":"2022-11-18T14:50:41","modified_gmt":"2022-11-18T14:50:41","slug":"the-eras-de-tour-ticketmaster-website-and-fans-hopes-crash","status":"publish","type":"post","link":"https:\/\/blog.westminster.ac.uk\/thevoiceoflondon\/the-eras-de-tour-ticketmaster-website-and-fans-hopes-crash\/","title":{"rendered":"Taylor Swift&#8217;s Eras de-Tour: Ticketmaster website and fans&#8217; hopes crash"},"content":{"rendered":"\n<p><strong>&#8216;Historic demand&#8217; for Taylor Swift&#8217;s upcoming tour has crashed Ticketmaster and the hopes of many fans, too.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">Due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand, tomorrow&#39;s public on-sale for Taylor Swift | The Eras Tour has been cancelled.<\/p>&mdash; Ticketmaster (@Ticketmaster) <a href=\"https:\/\/twitter.com\/Ticketmaster\/status\/1593333211769106433?ref_src=twsrc%5Etfw\">November 17, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>This is the tweet that was equivalent to a cold shower for many Taylor Swift fans in the United States yesterday evening.&nbsp;<\/p>\n\n\n\n<p>After a disastrous pre-sale with nine hour long virtual queues earlier in the week, Ticketmaster announced on Thursday that the general sale for Taylor Swift\u2019s \u2018The Eras Tour\u2019 is cancelled due to insufficient ticket inventory and historic demand &#8211; two million tickets sold in a single day.<\/p>\n\n\n\n<p>The \u2018All Too Well\u2019 singer announced her first tour in five years on November 1 on the screen of Good Morning America, confirming US dates only for the moment, with \u2018international dates announced as soon as we can\u2019. She described the tour as \u2018a journey through my musical eras through my career, past and present\u2019.<\/p>\n\n\n\n<p>Using Ticketmaster\u2019s Verified Fan scheme, designed to deter scalpers and bots, Taylor Swift fans &#8216;Swifties&#8217; were able to sign up for a special code, which would give them priority access to the pre-sale for her 52 shows if selected. Many fans, however, were still left empty handed, as the site crashed and some codes appeared to be \u2018invalid\u2019 due to a system bug.<\/p>\n\n\n\n<p>Some tickets are already being listed on reseller websites such as StubHub for as much as US$22,700 (\u00a319,100).<\/p>\n\n\n\n<p>Based on the company\u2019s announcement on Twitter, some tickets still remain unsold, but how they will be made available is still a question.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\"><p lang=\"zxx\" dir=\"ltr\"><a href=\"https:\/\/t.co\/JHhpZ8UlVy\">pic.twitter.com\/JHhpZ8UlVy<\/a><\/p>&mdash; Ticketmaster (@Ticketmaster) <a href=\"https:\/\/twitter.com\/Ticketmaster\/status\/1592579481449168898?ref_src=twsrc%5Etfw\">November 15, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>Due to long virtual queues nationwide, some tickets were gone completely by the time some got to their turn, or even in the ten seconds it takes for the page to take you to checkout. Many Swifties took to social media to express their frustration.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">me trying to figure out how ticketmaster wasn\u2019t prepared for the demand for Taylor Swift tickets when they sent out the codes themselves to control a certain amount of people entering the presale <a href=\"https:\/\/twitter.com\/hashtag\/TheErasTour?src=hash&amp;ref_src=twsrc%5Etfw\">#TheErasTour<\/a> <a href=\"https:\/\/t.co\/gx3fI2aNwj\">pic.twitter.com\/gx3fI2aNwj<\/a><\/p>&mdash; Sarah (@sarahcorneyy) <a href=\"https:\/\/twitter.com\/sarahcorneyy\/status\/1592584198401187846?ref_src=twsrc%5Etfw\">November 15, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">If you weren&#39;t able to get tickets to Taylor Swift: The Eras Tour, remember what she said&#8230; &quot;Don&#39;t get Mad, get EVEN&quot;&#8230; The downfall of Ticketmaster is on the horizon.<a href=\"https:\/\/twitter.com\/hashtag\/TSxCapitalOne?src=hash&amp;ref_src=twsrc%5Etfw\">#TSxCapitalOne<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/TicketmasterIsOverParty?src=hash&amp;ref_src=twsrc%5Etfw\">#TicketmasterIsOverParty<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/TheErasTour?src=hash&amp;ref_src=twsrc%5Etfw\">#TheErasTour<\/a> <a href=\"https:\/\/t.co\/4WbNtGsAvF\">pic.twitter.com\/4WbNtGsAvF<\/a><\/p>&mdash; Kenny M (@kennaymart) <a href=\"https:\/\/twitter.com\/kennaymart\/status\/1593026154189160448?ref_src=twsrc%5Etfw\">November 16, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-tiktok wp-block-embed-tiktok\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"tiktok-embed\" cite=\"https:\/\/www.tiktok.com\/@pineapplepaperco\/video\/7166327773894675754\" data-video-id=\"7166327773894675754\" data-embed-from=\"oembed\" style=\"max-width:605px; min-width:325px;\"> <section> <a target=\"_blank\" title=\"@pineapplepaperco\" href=\"https:\/\/www.tiktok.com\/@pineapplepaperco?refer=embed\">@pineapplepaperco<\/a> <p>Replying to @pineapplepaperco Wow. Just wow. Glad @maddiesmagicallife made her dad get a presale email set up too. <a title=\"taylorswift\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/taylorswift?refer=embed\">#taylorswift<\/a> <a title=\"taylorsversion\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/taylorsversion?refer=embed\">#taylorsversion<\/a> <a title=\"ticketmaster\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/ticketmaster?refer=embed\">#ticketmaster<\/a> <a title=\"taylornation\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/taylornation?refer=embed\">#taylornation<\/a> <\/p> <a target=\"_blank\" title=\"\u266c Anti-Hero - Taylor Swift\" href=\"https:\/\/www.tiktok.com\/music\/Anti-Hero-7156650213355178758?refer=embed\">\u266c Anti-Hero &#8211; Taylor Swift<\/a> <\/section> <\/blockquote> <script async src=\"https:\/\/www.tiktok.com\/embed.js\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>Ticketmaster still managed to uphold the exclusive Capital One cardholder presale (as Capital One is the official sponsor of the tour in the US), but their ticket inventory was diminished after it.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">To provide a smooth experience for cardholders and address the historic demand for tickets, Capital One Cardholder Presale has been rescheduled to Wednesday, 11\/16 at 2pm local venue time for all shows. Rescheduling will not impact ticket availability for Capital One cardholders.<\/p>&mdash; Ticketmaster (@Ticketmaster) <a href=\"https:\/\/twitter.com\/Ticketmaster\/status\/1592593465871044609?ref_src=twsrc%5Etfw\">November 15, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>There are now multiple lawmakers from Congress who have voiced their insatisfaction with Ticketmaster and its parent company Live Nation Entertainment Inc., like Alexandria Ocasio-Cortez, representative for New York\u2019s 14th congressional district.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">Daily reminder that Ticketmaster is a monopoly, it\u2019s merger with LiveNation should never have been approved, and they need to be reigned in. <br><br>Break them up.<\/p>&mdash; Alexandria Ocasio-Cortez (@AOC) <a href=\"https:\/\/twitter.com\/AOC\/status\/1592587226801934336?ref_src=twsrc%5Etfw\">November 15, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>Meanwhile, the Attorney Generals of Tennessee and North Carolina said that both are looking into customer complaints about the presale and if the company violated antitrust laws.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">Tennessee Attorney General Jonathan Skrmetti is concerned about consumer complaints related to <a href=\"https:\/\/twitter.com\/Ticketmaster?ref_src=twsrc%5Etfw\">@Ticketmaster<\/a>\u2019s pre-sale of <a href=\"https:\/\/twitter.com\/taylorswift13?ref_src=twsrc%5Etfw\">@taylorswift13<\/a> concert tickets. He and his Consumer Protection team will use every available tool to ensure that no consumer protection laws were violated.<\/p>&mdash; TN Attorney General (@AGTennessee) <a href=\"https:\/\/twitter.com\/AGTennessee\/status\/1592674140456116225?ref_src=twsrc%5Etfw\">November 16, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>Swift has not yet addressed the issues of the chaotic presale. Many fans are angry because she chose not to opt out of \u2018dynamic pricing\u2019, a feature that raises prices for tickets higher as demand grows.<\/p>\n\n\n\n<p>International dates are yet to be announced. However, it is reasonable to expect that demand will be similar in size in Europe as it was in the United States.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">call me Ticketmaster because I also breakdown and refuse to work when I\u2019m faced with too many demands<\/p>&mdash; \u2728bi-nosaur\u2728 (@strugglesaurus) <a href=\"https:\/\/twitter.com\/strugglesaurus\/status\/1593364242316627968?ref_src=twsrc%5Etfw\">November 17, 2022<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>Ticketmaster&#8217;s UK counterpart has had its own issues in the past: Bruce Springsteen tickets were badly overpriced back in July, and the site experienced issues too. European Swifties should brace themselves.<\/p>\n\n\n\n<p>This isn\u2019t the first time Ticketmaster has been flooded with complaints about its practices. Back in 2010, <a href=\"https:\/\/www.wired.com\/2010\/11\/mf-ticketmaster\/\" target=\"_blank\" rel=\"noreferrer noopener\" title=\"https:\/\/www.wired.com\/2010\/11\/mf-ticketmaster\/\">Wired<\/a> magazine wrote \u201cEveryone hates Ticketmaster &#8211; but no one can take it down\u201d, and they have been on the radar of various lawmakers in past years.<\/p>\n\n\n\n<p>Swift released her tenth studio album, Midnights, on October 21, and has promised bops from all the albums across her career on her Eras tour, scheduled to start in the U.S. in March.<\/p>\n\n\n\n<p><strong>Words: Istvan Botond Beres|Subbing:<\/strong> <strong>Lumi Leinonen<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8216;Historic demand&#8217; for Taylor Swift&#8217;s upcoming tour has crashed Ticketmaster and the hopes of many fans, too. Due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand, tomorrow&#39;s&#8230;<\/p>\n","protected":false},"author":476,"featured_media":49888,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[150,82,122],"tags":[],"class_list":["post-49839","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events","category-lifestyle","category-tech-news"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/blog.westminster.ac.uk\/thevoiceoflondon\/wp-json\/wp\/v2\/posts\/49839","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.westminster.ac.uk\/thevoiceoflondon\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.westminster.ac.uk\/thevoiceoflondon\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.westminster.ac.uk\/thevoiceoflondon\/wp-json\/wp\/v2\/users\/476"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.westminster.ac.uk\/thevoiceoflondon\/wp-json\/wp\/v2\/comments?post=49839"}],"version-history":[{"count":10,"href":"https:\/\/blog.westminster.ac.uk\/thevoiceoflondon\/wp-json\/wp\/v2\/posts\/49839\/revisions"}],"predecessor-version":[{"id":49961,"href":"https:\/\/blog.westminster.ac.uk\/thevoiceoflondon\/wp-json\/wp\/v2\/posts\/49839\/revisions\/49961"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.westminster.ac.uk\/thevoiceoflondon\/wp-json\/wp\/v2\/media\/49888"}],"wp:attachment":[{"href":"https:\/\/blog.westminster.ac.uk\/thevoiceoflondon\/wp-json\/wp\/v2\/media?parent=49839"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.westminster.ac.uk\/thevoiceoflondon\/wp-json\/wp\/v2\/categories?post=49839"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.westminster.ac.uk\/thevoiceoflondon\/wp-json\/wp\/v2\/tags?post=49839"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}