Helen Farrell, Course Leader for BA Tourism and Events, then offered their way of ensuring student satisfaction through team work, enthusiasm about the subject, being open to new ideas and how support from library & registry is key. Christopher Biggs, Course Leader for BSc Pharmacology and Physiology, then followed explaining their 6 point plan and concluding that one had to be BOLD and publicise the positive things you know that you are doing!

Course leaders’ award certificates were handed out by Roland Dannreuther to course leaders from all faculties. Certificates were awarded to BSc Finance Abdelhafid Benamraoui, BSc Accounting, Petar Sudar, BA Business Management (Accounting), Phil Sainter & Eleni Chatzivgeri, BA Marketing Management Darrell Kofkin, BA English Language and Linguistics Andrew Caink, BA Sociology Ben Pitcher, BA Politics & International Relations Dan Conway, BA History Katja Seidel, BA Fine Art Mixed Media Ben Joiner, BA Photography Gavin Jack, BA Film Peter Hort, BMus Commercial Music Performance Hussein Boon, BA Graphic Communication Design Colin Bailey, BA Architecture Julian Williams, BA Interior Architecture Ro Spankie, Master of Architecture (RIBA Part 2) Samir Pandya, BA Tourism and Events Management Helen Farrell, BA Real Estate Mike Pain, BSc Biochemistry Stuart Thompson, BSc Pharmacology & Physiology Christopher Biggs

The event closed with a presentation from Caroline Lloyd and David Burt who offered their perspectives from the Academic Registrar’s Department and Libraries and Curriculum Support and explained how Professional Services support the Student Experience.