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Balancing the performance scorecard: how to maximize customer feedback in Facilities Management

Posted on: 24 April 2014
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Filed under: News

Based on the critical themes that emerged from the vast amounts of qualitative data collected across 23 in-depth interviews with a diverse range of facilities management (FM) professionals from an in-house and outsourced background, across a range of business sectors, this RICS research report proposes a key set of recommendations to enable FM professionals maximise their ability to capture customer feedback in order to improve the provision of space and facilities.

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