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The Project Support Centre, M222, is based in the School of Architecture and the Built Environment at the Marylebone Campus.

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Monday 9am - 5pm
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Wednesday 9am - 5pm
Thursday 9am - 5pm
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Closed for lunch 12pm - 1pm each day

Closed all day Saturday and Sunday and bank holidays

Visit the School

The Project Support Centre is located in the School of Architecture and the Built Environment at the University of Westminster.

Visit the School of Architecture and the Built Environment

Balancing the performance scorecard: how to maximize customer feedback in Facilities Management

Posted on: 24 April 2014
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Filed under: News

Based on the critical themes that emerged from the vast amounts of qualitative data collected across 23 in-depth interviews with a diverse range of facilities management (FM) professionals from an in-house and outsourced background, across a range of business sectors, this RICS research report proposes a key set of recommendations to enable FM professionals maximise their ability to capture customer feedback in order to improve the provision of space and facilities.

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