Staff Login
Accessing Blackboard and Potential.ly
To access Blackoard please go to: https://learning.westminster.ac.uk/
To access Potential.ly please go to: https://westminster.potential.ly/
To login, you will need your complete Microsoft email account and the same password you use for other university systems.
Password Reset
The University allows staff to reset a forgotten password online using their Microsoft 365 login.
The IT Service Desk has no access to personal information to verify your identity. This means they will not be able to reset passwords over the phone.
To reset a password, staff need to register for the Microsoft 365 password reset service. Below are the instructions for:
Registering for password recovery
How to reset a forgotten password
Choosing to change your password once registered
How do I register for the Microsoft 365 recovery service?
If you have forgotten your password, and attempt to log into Microsoft 365, (https://login.microsoftonline.com), you may see the screen shown on right.
Click the ‘Next’ button to continue.
The screen below will open. Choose your preferred authentication method from the list and select ‘Set it up now.
Please note: if you click ‘Cancel’ you have not registered for password recovery, and when you next log in you may be prompted to set up this information again.
Having set up your authentication –
You will only need to set up a verification method once.
You can change these settings at any time by going to security info settings
No one can see the information you have entered and the IT Service Desk will not be able to recover this information.
What happens after registration if I forget my password?
If you have forgotten your password, go to webmail, https://outlook.office.com
There are two options for dealing with forgotten passwords:
Option A: Click on ‘Can’t access your account?’
Option B: If you have entered your username and clicked ‘Next’ you will then be prompted for your password. In this case, click on “Forgotten my password”.
For both Option A and Option B, you will be prompted to confirm the details you registered previously.
How do I change my password?
If you know your existing password, you can change it using any of the following methods:
Navigate to the Password Self Service, (https://password.westminster.ac.uk/), webpage.
Press ‘ctrl + alt + del’ on a University managed Windows PC and choose ‘Change Password’.
In Office 365, click on your profile picture or initials in the top right-hand corner and choose ‘My account’
Select ‘Security & Privacy in the left-hand column
Select Change your password.
Follow the prompts to establish a new password.
Allow your browser to save your password if on a University device. Not recommended for personal devices.
How do I check my forgotten password information?
To check the information you have previously registered in Office 365, navigate to the security info link.
You will be prompted to verify your account details using the information you previously registered.
Once you have logged in, you can change your alternate email address or phone number. You will not be able to view the answers to the security questions, however, you will be able to change these questions and answers.
Further information and support
Microsoft document on registering for self-service password reset
If you have any queries or difficulties with the above, please log a ticket with the IT Service Desk, email the Service Desk or call 020 7915 5488, or ext 65488 (opening hours 8.30am to 6pm, Monday to Friday).
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